User Guides

Helpful Resources and FAQ's

Help and Resources

System Documents

Forms

This plan must be completed and approved by Muswellbrook Coal Company’s HST Superintendent or a delegated representative if a restriction is determined on an Order 43 (Amber Result) medical.

Helpful Resources

The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have you approved faster.

Our Knowledge Base now provides comprehensive guidance on various aspects of our system. This includes instructions on accessing your account and registering, navigating our supplier portals, managing roles and worker subscriptions, setting up and using the Workforce by Avetta Mobile App and other support materials.

Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company. Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page: https://kb.pegasus.net.au/display/WFMS/Supplier+Portals

Frequently Asked Questions

Please click to expand the FAQ below.

How do I know if I need to register in the Idemitsu Contractor Management System?

Currently, contractors working at Muswellbrook Coal must register in the Idemitsu Contractor Management System. Click LOGIN at the top of the page to find the system.

Idemitsu Boggabri Coal contractors will still manage workers in the Pegasus Safety Inductions Booking Portal.

How much does it cost to register?

Worker registration costs $109.25 + GST per worker annually for profile validation and maintenance.

What documents and information do I need to supply to register?

To have a business account created (Part 1), Muswellbrook Coal contractors must first provide information to us:

  1. Complete the Contracting Company Registration Form
  2. Source company documents:
    • Workers Compensation
    • Public and/or Product Liability
    • Motor Vehicle Insurance
    • Professional Indemnity
    • ISR – Plant and Equipment Insurance
    • OHS Management Plan Policy Statement
  3. Email all documents and completed form to inductions@pegasus.net.au.

On approval, We will email you a user name and password to login to the Contractor Management System.

For each worker (Part 2) you will be prompted to upload in the system:

  • A passport-style photograph
  • Medical
  • Proof of ID
  • Statements of Competency (depending on their work role)

 

Who do I contact if I need help in the system?

You can contact the Avetta team if you need help navigating the Idemitsu Contractor Management System. Visit the Contact Us page for details.

Can I fast track an application?

Yes, We offers an escalation procedure.

We understands that there are times when you’ll need your data application or access ID cards to be processed faster than our standard delivery time of two working days.

Click to review the Data Escalation Policy.